Every programme begins with a clinical assessment. Synapse considers suitability and what support is needed, and builds a personalised care plan. Most young people have weekly coaching. Where a young person needs more, coaching can be more intensive.
Weekly coaching is the standard Synapse programme. Your child meets their Coach once a week, online (50 minutes) or in person (90 minutes), or a mix of the two. In-person sessions take place where suits your family, such as at home, or at school with your consent.
Most programmes run for 10 to 12 sessions. The clinical team reviews the care plan every week. You meet Mollie and the Coach at the mid-point and at the end, and the programme closes with a final clinical evaluation of what has changed and what support, if any, is needed next.
The Coach works with your child where the difficulties happen: at home, at school or university, while travelling, or around a big change such as a move or the start of a course. Sessions are longer or more frequent, as the care plan sets out.
Where it is needed, a Coach can live with your child for an agreed period, in the UK or abroad. Each programme has a written agreement, made with you, covering the Coach’s role, boundaries, working hours, communication, safeguarding, confidentiality, travel and escalation. The programme remains clinically supervised throughout.
If the clinical assessment shows your child needs therapy as well as coaching, we bring in a therapist from our vetted network. Every therapist is registered with a recognised professional body, DBS checked and insured. The therapist leads the therapy and is clinically responsible for it. Your child’s Coach helps them put what they learn into practice in daily life, and Synapse coordinates the team.
Therapy can be added to any programme. Its fees are agreed with you before it starts.
On request, we can provide a Parent Coach, or connect you with a therapist from our vetted network, to give you a confidential space to think clearly, understand what is happening, manage your own responses and work out how best to support your child. The aim is practical: to help you feel more confident, less reactive and better able to support change at home.
The cost of each programme depends on the number and type of sessions.
| First conversation with Mollie | No charge |
|---|---|
| Clinical assessment and final clinical evaluation | £350 |
| Online coaching session (50 minutes) | £95 |
| In-person coaching session (90 minutes) | £190 |
| Intensive programmes | Ask Mollie |
| Therapy for your child | Ask Mollie |
| Parent Coaching and Therapy | Ask Mollie |
All fees are agreed with you before support begins, and we will explain the expected overall cost before you decide whether to go ahead. For more answers, see our FAQs.
Synapse is for mild to moderate difficulties and is not a crisis service. Read when Synapse is not the right fit and how Coaching works.
The first conversation is at no charge, with no commitment. Mollie will listen to what is happening and talk you through the options.
Send us a few details using the short form and Mollie will be in touch within one working day. If you would rather speak now, call us on 0204 592 1268.
